terms and Conditions
Please review the terms and conditions governing your enrolment, access, and use of the Massage with Confidence course.
1. Enrolment Procedures
1.1 Registration
All participants must complete the official registration form available online via the portal on the website.
Registrations are accepted on a first-come, first-served basis until the course reaches capacity.
Payment must be received in full at the time of registration unless a prior written arrangement has been made.
1.2 Confirmation
Upon receipt of the registration form and full payment, a confirmation email with course details will be sent to the participant (including user access).
Participants should not make travel or accommodation arrangements until receiving confirmation.
1.3 Special Requirements
Participants with special needs or accessibility requirements must indicate them during registration to ensure accommodations are arranged.
2. Refund Procedures
2.1 Cancellations by Participant
Cancellations must be submitted in writing (email or letter).
Refunds are granted based on the following schedule:
-
- More than 14 days prior to course start: Full refund minus an administrative fee (typically 10% of course cost).
- 7–14 days prior: 50% refund.
- Less than 7 days: No refund, unless exceptional circumstances apply.
2.2 Substitutions
Substitutions are permitted at no additional cost if notification is given at least 2 days prior to the course.
3. Activity Cancellation
3.1 Cancellation by Organization
The organization reserves the right to cancel or reschedule a course due to insufficient enrolment, instructor unavailability, or unforeseen circumstances.
In such cases, participants will be offered:
- A full refund, or
- The option to transfer to another session or course.
3.2 Force Majeure
The organization is not liable for delays or cancellations due to events beyond its control (e.g., natural disasters, strikes, pandemics).
In such cases, alternative arrangements or partial refunds may be offered at the discretion of the organization.
4. Attendee Complaint Process
4.1 Submitting a Complaint
Participants are encouraged to provide feedback and may submit formal complaints in writing within 7 days of the course completion.
Complaints should be addressed to the Course Coordinator via email or a feedback form.
4.2 Resolution Process
The Course Coordinator will acknowledge the complaint within 3 business days.
An investigation will be conducted, and a written response will be provided within 10 business days.
If unsatisfied, the participant may escalate the issue to the Program Manager or Director of Professional Development.
4.3 Confidentiality and Fairness
All complaints are handled with confidentiality and impartiality.
The organization is committed to resolving complaints in a timely, respectful, and constructive manner.